One would think that, thanks to the advent of online travel shopping, the travel agent would go the way of the dodo bird by now. Instead, the industry is alive and well, despite doom-and-gloom forecasts by media outlets claiming the profession is obsolete. A trade group representing travel agents contend that their services are now focused on more complex trips that simply cannot be done by a few mouse clicks. Despite this, a new website allows potential travelers to find out the lowest possible price for a hotel room. Meanwhile, European discount airline Ryanair has been accused of not returning change to passengers purchasing items aboard in an attempt to boost profits.