LA CityWatch contributor Matthew Hetz previously wrote an article condemning the TAP system as sloppily enacted and cumbersome. Hetz directed particular scorn towards the TAP website, where transit users (allegedly) could refill their cards online but instead proved buggy and useless. Since then, however, Metro responded to Hetz’s concerns and showed them how the agency is cleaning up the mess this has caused. Hetz was impressed with the sincerity agency officials expressed. During the meetings between Metro and TAP users, Hetz included, staff stated that Metro is working with the third party contractor in charge of the website to improve functionality. Metro also demonstrated vending machine schematics that promise to be more user-friendly, according to Hetz.