You know you’re in trouble when you anger comedian Jerry Seinfeld’s wife over a $415 car ride. Similar stories took center stage during the freak snowstorm that hindered transportation in the Northeast, where Uber users were charged exorbitant amounts for even brief trips across town. The ridesharing service relies on a pricing model that is directly correlated to supply and demand, keeping in tune with the libertarian ideals of the service’s chief executive Travis Kalanick. However, it has been noted that similar pricing models tend to break down during extreme events and emergencies, where people with less income are at an even greater disadvantage than wealthier counterparts. Critics also take exception to the fact that the service remains largely unregulated (except in California, where lawmakers recently enacted regulations for Uber and similar services).